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AGOSCI Frequently Asked Questions

Helpful tip: Emails

AGOSCI sends all invoices, receipts, event and membership information via email.

Emails may go to your junk or spam folders.

Please check your junk and spam folders, then add AGOSCI to your safe senders list.

The AGOSCI email domain is '@agosci.org.au'

Here is a helpful guide for adding an email to your safe senders list: click here for guide.

Click on item 4 in the guide, and scroll to your preferred email provider.

Helpful tip: Online payments

AGOSCI uses Paypal as a secure online payment portal.

You do not need a Paypal account to make payment.

You can enter any credit or debit card details to make payment.

Watch our tutorial for making payments with AGOSCI below.

AGOSCI online payments: Tutorial guide 2023 - Watch Video



Membership


 Problem

 Solution

I can't remember my AGOSCI password Visit the login page and click 'reset password'.
I have multiple emails registered with AGOSCIContact AGOSCI by email to request your old emails be archived, and confirm which email is currently active with your AGOSCI account.
I haven't received an email from AGOSCICheck your junk and spam folders. Add AGOSCI to your safe senders list.
I can't access the members-only page on the websiteLogin to your member account first, then click the members-only page.
I can't access the member discounted price optionLogin to your member account first, then select the discounted member price option
I don't know if my membership is activeYour AGOSCI membership is active for 12 months or 2 years from your previous payment, depending on your membership category. You can login to your member account to check your membership due date, and check your active status.
I don't know how to renew my membershipAGOSCI will email you when your membership payment is due for renewal. You will receive 2 renewal notices. If payment is not received, your membership will lapse.
I've got a question about membership that isn't answered aboveEmail the AGOSCI administration support to discuss your query. 


Payments

 Question

 Answer
What are my payment options? We accept online payment. You can use a debit card or credit card to process your payment.  
How do I pay online? 

Follow the website prompts to confirm your registration. This will take you to the secure online payment portal. Enter your card details to finalise your payment.
How do I find my invoice?  Check your inbox, and your junk/spam folders. Add AGOSCI to your safe senders list. Or, login to your AGOSCI member account to see all your invoices. 
How do I find my receipt?  Check your inbox, and your junk/spam folders. Add AGOSCI to your safe senders list. Or, login to your AGOSCI member account to see all your payment receipts. 
My registration cancelled after 15 minutes and I hadn't finalised payment. What should I do?  Return to the event page to begin your registrations again. Have your credit or debit card ready to make payment within 15 minutes. If you're concerned about double payment, check your bank account to see if your payment has processed. 
 I've got a question about payments that isn't answered above. Email the AGOSCI administration support to discuss your enquiry. 


Events

 Question

 Answer

Why didn’t I get a confirmation email? 
 Check your junk and spam folders. Add AGOSCI to your safe senders list.

Why didn’t I receive my zoom link?

Zoom links are shared in an reminder email 7 days and 1 day before the event. Check your junk and spam folders. Add AGOSCI to your safe senders list.

I want to register but registrations have closed, what can I do?

Add yourself to the waitlist. If the event is recorded, visit the AGOSCI website here to register for the recording after the event.

Will there be a recording?

The event registration page will include recording information. Look for a heading that says 'webinar details'. Recording information will be listed there on the event registration page.

How do I access the recording?

Recording links are emailed to all paid attendees following an event, or in an event confirmation email. Check your inbox, junk and spam folders. Add AGOSCI to your safe senders list.

I am late/lost/sick on the day of an event. What do I do?

Your event reminder email may list your local host's contact details. This email was sent the day before your event. Alternatively, contact the event venue and request directions or ask that they pass on a message to the AGOSCI team.

I’m no longer able to attend an event I’ve paid for. What is the refund policy?

The event registration page will include a cancellation and refund policy. Read this policy carefully. If you have further questions, or believe you have exceptional circumstances, contact the AGOSCI Education and Events Coordinator to discuss further.

I’ve got a question about events that isn’t answered above.

 Email the Education and Events Coordinator to discuss your query.



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